FAQ

How do you handle my personal information?
Dreams of Norway limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. The information will only be used to fulfill the transaction and the shipping of the product(s), and for newsletters via e-mail for those who chooses to be on the mailing list (you'll need to check a box to chose this option). Examples of customer information that may be collected include your name, address, telephone number and email address. Dreams of Norway will not give, rent, or sell your personal information to anyone, without exception. The privacy of our website visitors and clients is paramount throughout our website.

What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. One advantage of using PayPal as a payment method is that it offers fast, safe and easy checkouts and protects customers from revealing their credit card and other financial information to the merchant. 

Do you have a store location that I can visit?
Currently we only sell online. 

Can I contact you by phone?
Yes you can. Yet, we highly encourage you to email us first. We are in and out of our studio frequently and at odd hours. Email ensures a quicker response.

Do you provide a tracking number for my shipment?
We do provide a tracking number for your order, as long as your order has a value of more than 75 USD. If the value is 75 USD or less, we will ship the item as a regular letter.

I have a blog and I am interested in featuring Dreams of Norway. Can I use your images?
Yes! We love bloggers. Feel free to use our images, but anything taken from our Dreams of Norway website belongs to us. Please send us a link to what you used the images for because we would love to see it!

Do you Sell Wholesale?
Absolutely. We would love to work with you!

Can I send a friend or family member a gift card to your site?
Absolutely! Select one of the “Gift Card” items in the shop. You can choose a $50, $100, $200 or $500 gift card. We will send out a card that allows the recipient to redeem this credit and purchase whatever they like!

Do you accept custom orders?
YES, we do our best to meet your needs or wishes. Please feel free to contact us and let us know what you need.

What if my purchase looks different from the picture?
It’s important to keep in mind that a large majority of our merchandise is made from one of a kind stones and hand made silver or copper pieces.This also ensures you have a one of a kind piece!

How are your merchandice produced?
All of our products are hand made by us our our manufacturer Sigmund Espeland AS in Norway. A lot of the larger pieces of silver and copper (like the rings and pendants) are made of metal clay. Silver clay are made of recycled silver, and when finnished leaves a beautiful silver piece consisting of 90-99,9 % silver (sterling silver consist of 92,5% silver). Copper clay are made of recycled copper, and when finnished leaves a beautiful copper piece consisting of 100% copper.
The findings and stones are sourced from all over the world.

Are your products allergy friendly?
All our products are nickel free and lead free. All earhooks are made of silver, surgical steel, or copper. Please contact us if you need further information about our materials.

How do i best take care of my jewelry?
Be sure not to leave your jewelry in damp environments, like the bathroom. By all means, do not shower with them. Adjustable rings should only be adjusted to your size, and not be adjusted multiple times. You can clean the silver and the copper with regular silver-or copper polishers (you can get these at a jewelers). The copper can also benefit from a sanding with a very fine sanding paper to bring back the luster.